You can place your order through our trusted Etsy shop, where you’ll benefit from secure checkout, buyer protection, and a range of payment options.

Alternatively, we are happy to take direct orders, where we offer a small discount. Simply message us to arrange this.

On Etsy, we accept:

• Visa & Mastercard
• PayPal
• Google Pay
• Klarna (pay in instalments)

For direct orders, we accept:

• Bank transfer
• Debit or credit card
• PayPal

For direct orders, we can offer a deposit option, with the remaining balance due before dispatch.

We do not offer formal payment plans directly due to regulations, however you can use Klarna via Etsy, which allows you to spread the cost into instalments.

Yes — changes can be made up until production begins. Once your piece is in production, we are unable to make changes.

Yes, you can request a cancellation. However, for bespoke items, we reserve the right to retain any costs already incurred. Please message us as soon as possible.

Of course — you’re welcome to message us or call us using the contact details provided.

We use Royal Mail Tracked 48 as standard. You can upgrade to Special Delivery at checkout.

We currently ship within the UK only.

All items are beautifully presented in our branded packaging.
We can also include:

• Personalised ribbon
• Gift cards with your message

We can include:

• Ashes
• Hair
• Fur
• Breastmilk
• Umbilical cord
• Sand
• Flowers

If you have something different in mind, please feel free to discuss this with us.

Can you include materials from more than one person or pet?

• Ashes: approx. ½ teaspoon
• Hair/Fur: a small lock
• Breastmilk: approx. 20ml

Only a small amount is needed, and any unused material will be returned.

Yes — any unused inclusions will be safely returned to you, often within a complimentary keepsake.

Yes — your inclusions can be:

• Fully visible
• Softly blended
• Completely hidden
• ash & hair display - copy.jpg

Breastmilk is preserved using a special preservation process before being set into the resin, ensuring it remains stable and long-lasting.

You can request one of our collection kits, which includes everything needed to safely send your inclusions.

Alternatively, you can send them yourself.

If not using our kit:

• Place inclusions in a secure sealed bag or container
• Clearly label everything
• Send using a tracked postal service

While rare, this is the responsibility of the postal service. We strongly recommend sending only a small amount and using tracked and signed or Special Delivery.

All inclusions are handled with the utmost care:

• Only one order is worked on at a time
• Materials are clearly labelled and stored separately
• Dedicated tools and clean workspaces are used for each piece

We offer a range including:

• Sterling silver
• Stainless steel
• Titanium
• Tungsten
• Ceramic
• Gold

Each product listing will specify the material.

Yes — all sterling silver pieces are genuine and clearly stated.

• Yes — our Luxe Collection is crafted in solid gold. Prices vary due to the gold market, so quotes are provided on request.

Yes — our charms are compatible with brands such as Pandora and Nomination.

Standard lengths are 16", 18", or 20". Longer chains can be quoted upon request.

We can send a ring sizer to help you find the correct fit.

Yes — engraving is available on selected items, depending on space

On average, items take around 2 weeks, but this may be longer during busy periods or seasonal breaks.
Gold (Luxe) items typically take longer due to their bespoke nature.

Yes — we provide photos for approval before sealing, allowing changes where possible.